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Full Terms and Conditions

How to Make a Reservation

Please contact your travel agent for assistance or call Holy Land Voyager at (888) 811-2812.

 

Deposit Required

$100 per person non-refundable non-transferable deposit is due at the time of reservation unless otherwise indicated.

 

Late Payment

Full payment must be received by the Final Pay Due date listed on your invoice. If there is any outstanding balance by this date, a late payment fee of $50 per person will be added to your invoice. Travel services will automatically cancel on that date and be subject to reconfirmation. Payment of last-minute reservations (within 30 days of departure) and late payments must be paid by credit card, bank transfer or certified check.

 

Prices

Prices are per person and are based upon shared twin room occupancy. In case of human or computer error, Holy Land Voyager reserves the right to re-invoice for the correct price or service. A full refund will be made to passengers who choose not to pay an increase, provided Holy Land Voyager receives a written cancellation within five days of the price increase notification.

 

Credit Cards

We accept Visa, Mastercard and American Express. Credit card charges will only be processed upon submission of a completed Holy Land Voyager's Credit Card Form. Third-party credit cards are not acceptable.
To download the Holy Land Voyager Credit Card Form Click Here.

 

Peace of Mind Cancellation Waiver

Peace of Mind Travel Protection: Cancel for any Reason - Choose to protect yourself with our 'Peace of Mind-Cancel For Any Reason' waiver program: should you cancel your trip in writing up to 72 hours before your departure for any reason, you will receive a full refund equal to the cost of your trip less the cost of your registration deposit and the cost of the 'Peace of Mind-Cancel For Any Reason' waiver program. The cost of the program is $250 per person; inquire at time of booking.

IMPORTANT: POM is available exclusively for Israel-only tours. The waiver program does not cover any form of air travel and is for land only services that were purchased through our company. The waiver program can be purchased up to 60 days prior to your scheduled departure date and does not apply to private tours.

We strongly recommend purchasing Travel Insurance. Please call Travel Insured - through Traveland at 1-800-246-0452 (ext. 223) for information on their insurance programs. It is important to note that some insurance programs provide more comprehensive coverage when the policy is purchased in proximity to your initial trip deposit. For more information, please contact Travel Insured - through Traveland.

 

Currency Fluctuations

All our prices in the brochure and for our custom tailored programs are based on tariffs effective on date of printing. In case of currency fluctuation of more than 3% or amendments in local government taxes, we will adjust pricing accordingly in order to be able to operate the tour.

 

Returned Checks

$50 fee.

 

Change of Date

Passengers may change the date of their tour any time prior to final payment due date, for a fee of $85 per person. The new date must fall within the 12-month period from the original date of travel. Changes are not allowed, either to the tour program or to the passenger names. Change of date is based solely upon availability. Passengers will bear additional costs if applicable.

 

Last Minute Reservations

Bookings received 21 days or less prior to departure will include a $50 last-minute booking fee. If requested services cannot be confirmed, deposit and booking fee will be refunded. If services are confirmed, final payment is due within 72 hours and all applicable cancellation penalties will apply thereafter. Acceptable forms of payment include credit card or certified check.

 

Passenger Information

Passengers are responsible to ensure that Holy Land Voyager has the correctly spelled name, address, email and fax data for all passengers. Names printed on the invoice must exactly match the first and last name written in their passport (middle names or initials are not needed). Holy Land Voyager will not be responsible for passengers who receive incorrect documents due to inaccurate information. Due to newly introduced security measures, any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to availability at the time of rebooking. Once full payment is received, airline tickets will be issued. Subsequent name corrections will be subject to an airline rebooking fee of up to $250 per ticket. Holy Land Voyager will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing.

 

E-Documents

Will be emailed approximately 21 days prior to departure, provided that full payment (cleared check or approved credit card) is received at least 60 days prior to departure. Passengers are responsible to ensure that Holy Land Voyager has the correct e-mail address. E-mail addresses printed on the invoice must exactly match. Holy Land Voyager will not be responsible for passengers who do not receive an invoice or documents due to inaccurate information.

 

Amendments After Departure

The cost of any changes or additions will be at the local rate at the time of the amendment, not per the Holy Land Voyager brochure, and must be borne by the passenger.

 

Airlines

Once issued, tickets are non-refundable. Airline schedules and flights are subject to change without notice. Holy Land Voyager is not responsible for penalties incurred for tickets, international or domestic, not issued by Holy Land Voyager due to schedule and/or flight changes. Airlines reserve the right to demand immediate issuance of tickets whenever they determine that specific flights are heavily booked even when normal ticketing rules do not require tickets to be issued until a later date. In this instance, Holy Land Voyager will require immediate and full payment of the airfare and airport taxes and fees as itemized on the invoice. This situation overrides invoice terms and conditions and payment due dates. If full payment is not received, seats will be cancelled by the airline and may not be available to be rebooked on the same flights or at the same airfare. Any replacement air arrangements and airfare will be the sole responsibility of the passenger. Passengers are responsible to reconfirm their flights 72 hours prior to departure for all flights. Package is based on discount fares for group travel. Group members deviating from group dates will be charged a $75 deviation fee per person.

Note: Federal law forbids the carriage of certain hazardous materials, such as aerosols, fireworks, and flammable liquids, aboard the aircraft. If you do not understand these restrictions, contact your airline or go to http://www.faa.gov/about/initiatives/hazmat_safety/.

 

Name Changes

Due to newly introduced security measures, any name change including minor spelling corrections may require airline reservations to be canceled and rebooked. Reservations are subject to availability at the time of rebooking. Once full payment is received, airline tickets will be issued. Subsequent name corrections will be subject to an airline rebooking fee of up to $250 per ticket plus a Holy Land Voyager $50 revision fee per change. Holy Land Voyager will not be held responsible for the denial of services by a carrier due to any name discrepancy. Name changes must be advised in writing.Reservations are non-transferable.

 

Room Share

On some of our programs you may choose to share a room. If you know with whom you will be sharing a room, please inform us at time of registration. If you would like us to try to pair you with someone, please let us know, and we will do our best. Please understand in the case where we do not have another person seeking to share, you will be responsible for the single supplement.

 

Airport Taxes & Fees

All airline tickets are subject to a variety of foreign and domestic government taxes which include security charges, the September 11th Security Fee, airport facility charges, customs and immigration fees, inspection fees, fuel surcharges and more. The total of these taxes may vary and will be approximately anywhere between $210 and $600 per passenger and are collected by Holy Land Voyager. Taxes and fees are subject to change. Get more details.
Airport taxes & fees which appear on the invoice reflect the taxes and fees that are applicable when the original reservation is completed. These taxes and fees may vary prior to airline tickets being issued. We reserve the right to amend the airport taxes & fees to reflect any changes prior to ticketing.

 

Hotel Accommodations

Will be provided in accordance with the itinerary or similar. We reserve the right to make substitutions with hotels of equal standard. There will be no refunds for any difference in the cost of those accommodations. All rooms are standard twin-bedded rooms with private facilities, unless you have specifically requested and paid for an upgraded room category. Special requests such as bed types, smoking preference and connecting rooms are subject to availability. Room selection in all cases, unless otherwise reserved, is strictly at the discretion of the hotel's management on a run-of-house basis. Triple rooms consist of standard twin beds plus a sofa/folding bed or cot for third person. The number of persons accommodated does not dictate the room size. All hotel rates are based on Holy Land Voyager agreements with its suppliers and are not negotiable. Hotel check-in time is generally not before 4:00 p.m. and check-out time is prior to noon. Please be sure that adequate arrangements for accommodations have been taken into consideration when a late night flight is being used. If a day room is included in the itinerary, check-out will normally be 6:00 p.m.

 

Children

Minimum age for children on classic escorted tours is Six. Minimum age for children on Heritage guided coach tours is Two. There is no minimum age on independent packages. Discounts for children sharing a room as third apply to children under 12.

 

Meals on Tour

As specified in each itinerary. Meals are based on the hotel's or restaurant's buffet or set menu. In general, beverages are not included, unless specifically stated.

 

Transfers

As indicated for each tour, provided by car, minibus, or motor coach, and only on tour arrival and departure dates, provided airfare is purchased from Holy Land Voyager. If you purchase a land-only tour, or if you deviate from the arrival and/or departure dates as stated in the itinerary, you will not receive the transfer service as it is not included in the package costs, you may request a transfer service at any time prior to your final tour payment date and the cost of said transfer service will be added to your invoice. When requesting a transfer service please provide us with your flight information.Your arrival transfer is guaranteed for up to one hour from your scheduled arrival time in order to compensate for minor delays. Holy Land Voyager or the transfer company will not be responsible for delays, for any reason, beyond one hour from your originally scheduled arrival time. In case of a delay, it will be your responsibility to contact the transfer company directly and/or to make other transfer arrangements such as a taxi. Transfer costs are not refundable and any additional expenses will be your responsibility.

 

Sightseeing

Will be operated by motor-vehicle, its size dictated by the number of participants, at the sole discretion of the company. Holy Land Voyager tours have been designed to accommodate individuals as well as groups. Please refer to each tour package for a complete listing of tour services included. The number of participants may vary during the tour, as Holy Land Voyager accommodates travelers arriving on different airlines and on different days of the week. Times listed in itineraries are approximate and meant only as guidelines. Itineraries listed online or in printed materials are approximate and meant only as guidelines. Holy Land Voyager reserves the right to make any itinerary changes it deems as necessary. In such cases where programs are changed a sight removed will be substituted with an alternative visit or we may choose to remove a sight visit to allow for more time at other listed locations. In such an event Holy Land Voyager will not offer a monetary refund or compensation of any kind to trip participants. It is your responsibility to arrive on time for all scheduled flights and package components. Arriving late may be considered a "no-show", in which case you will not be eligible for refund for the unused service(s). We cannot guarantee the number of passengers who will be on any given tour. You may find that you are traveling with a sizeable group or only with your own companions. Services, however, will remain constant no matter the number of tour participants.

 

Optional Tours

Optional tours may be purchased at the time of your initial deposit or with your final payment. Once final payment has been made, optional tours cannot be added. If you purchase an escorted or guided program, optional tours will also be available for purchase locally. Some optional tours require a minimum number of participants and may not be operated; in this case, a full refund will be made.

 

Public Holidays

On dates including, but not limited to religious holidays and national celebrations, some monuments and sites may be closed. On these occasions, touring itineraries may be amended to reflect these closures.

 

Luggage

All tour packages allow one piece of luggage per person and one carry-on bag. Excess luggage will be subject to charge of up to $100 per piece. The Travel Agent and/or Tour Operator, Holy Land Voyager, shall not be held responsible for any damage to or loss of luggage/personal items. All damage/loss must be reported at time of incident and documented in writing by local authorities for submission to the insurance company.

 

Itinerary & Hotel Amendments

Occasionally, during holidays and certain periods, due to unforeseen circumstances the local Tour Operator and/or Hotel(s) may have to make last-minute changes, sometimes after arrival, in the sequence of the tour and/or hotels. We therefore reserve the right to adjust the sequence and/or substitute any hotels with others of similar category. In such cases there will be no cost adjustment.